KYC and Verification

At PawnBet, verifying your identity is a cornerstone of our commitment to responsible gaming and maintaining a secure environment for all our players. This process is not merely a formality, but a critical measure designed to protect you, prevent fraud, and ensure compliance with stringent regulatory requirements. By confirming your identity, we can safeguard your account from unauthorised access, prevent underage gambling, and combat financial crime. Our verification procedures are in place to build a trustworthy and transparent gaming platform.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. This is a legal requirement for financial institutions and online gambling operators worldwide. The primary goal of KYC is to prevent illegal activities such as money laundering, terrorist financing, and identity theft. For PawnBet, adhering to KYC protocols means we collect and verify certain personal information from you. This ensures that we know who our customers are, allowing us to operate legally and ethically, protecting both our platform and our players from potential misuse.

Identity verification may be requested at various stages of your relationship with PawnBet. Typically, you will be asked to complete our KYC process upon reaching certain deposit or withdrawal thresholds, or when cumulative transactions exceed a specific amount. We may also initiate verification if there are any unusual patterns of activity on your account, or if our internal security systems flag a transaction for review. Furthermore, our licensing authority may mandate verification at any time. It is important to note that PawnBet reserves the right to request verification at any point, at our sole discretion, to ensure ongoing compliance and security.

To complete our verification process, you will generally be asked to provide copies of specific documents. These documents help us confirm your identity, residential address, and the ownership of your payment methods. The exact documents required can vary based on your jurisdiction, the information we already hold, and the nature of the verification trigger. We strive to make this process as straightforward as possible, and our support team is available to assist you if you have any questions about the required documentation.

To verify your identity, PawnBet typically requires a clear, colour copy of one of the following official government-issued photo identification documents. The document must be valid, not expired, and show your full name, date of birth, photograph, and signature.

• Passport (photo page)
• National Identity Card (front and back)
• Driving Licence (front and back)

Please ensure that all four corners of the document are visible in the image, and that all text is legible. Blurred or incomplete images may result in delays.

To confirm your residential address, we require a document issued within the last three months that clearly displays your full name and current address. The document must be dated and from an independent source.

• Utility bill (e.g., electricity, water, gas, internet, landline phone bill)
• Bank statement or credit card statement
• Government-issued tax document
• Rental agreement (dated and signed, if recent)

Mobile phone bills are generally not accepted as proof of address. Please ensure that the document is not older than three months from the date of submission and that all relevant details are clearly visible.

To prevent fraud and ensure that funds are being used by the legitimate account holder, PawnBet may require verification of the payment methods you use.

• Credit/Debit Cards: For card payments, we may ask for a copy of the front and back of the card. Please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. The cardholder's name, expiry date, and the first six and last four digits of the card number must be clearly visible.
• E-Wallets (e.g., Skrill, Neteller): You may be asked to provide a screenshot of your e-wallet account page, clearly showing your name and the associated email address or account ID.
• Bank Transfers: A copy of a bank statement showing the account holder's name, account number, and recent transactions to or from PawnBet may be requested.

This verification step ensures that the payment method is registered in your name, matching the details on your PawnBet account.

In certain circumstances, particularly for high-value transactions or if risk factors are identified, PawnBet may be legally obliged to request information regarding the source of funds (SOF) used for your gambling activities. This is part of our enhanced due diligence (EDD) procedures, designed to combat money laundering and comply with regulatory obligations. Examples of documents that may be requested include:

• Bank statements showing the origin of large deposits.
• Payslips or employment contracts.
• Proof of inheritance or property sale.
• Documents related to business profits.

We understand that providing such sensitive information may seem intrusive, but it is a necessary step to ensure that all activities on our platform are legitimate and compliant with financial regulations. All information provided for SOF and EDD will be handled with the utmost confidentiality and used solely for compliance purposes.

Once you submit your documents, they will be reviewed by our dedicated verification team. We aim to process all verification requests as quickly as possible. Typically, verification can take between 24 and 72 hours, though this timeframe may be extended during peak periods or if additional information is required. You will be notified via email once your documents have been reviewed and your account status updated. To avoid delays, please ensure that all submitted documents meet the specified requirements and are clear and legible. We appreciate your patience and cooperation during this essential process.

PawnBet takes the security and privacy of your personal information very seriously. All documents and data submitted for verification are handled in strict compliance with data protection laws, including the General Data Protection Regulation (GDPR). Your documents are stored securely on encrypted servers with restricted access, ensuring that only authorised personnel can view them for verification and compliance purposes. We do not share your personal data with third parties for marketing purposes. Our commitment is to protect your information from unauthorised access, disclosure, alteration, and destruction.

As a regulated online gambling operator, PawnBet is legally obligated to comply with stringent Anti-Money Laundering (AML) laws and regulations. Our KYC and verification procedures are integral to our AML framework. By identifying our customers and monitoring transactions, we actively work to prevent our platform from being used for illegal activities such as money laundering and terrorist financing. We report suspicious transactions to the relevant authorities, as required by law. Our adherence to AML policies demonstrates our commitment to maintaining a safe, legal, and responsible gaming environment.

Underage gambling is strictly prohibited at PawnBet. A core component of our verification process is to confirm that all our players are at least 18 years old, or the legal age for gambling in their jurisdiction, whichever is higher. Our age verification checks are robust and designed to prevent minors from accessing our services. Any account found to belong to an underage individual will be immediately closed, and any winnings forfeited. We are committed to protecting minors and promoting responsible gaming practices.

If your verification is delayed, it typically means that the documents provided were unclear, incomplete, or did not meet our requirements. Our team will contact you to explain what additional information or clearer documents are needed. If verification is ultimately unsuccessful, for example, if we cannot confirm your identity or if you fail to provide the necessary documents within a reasonable timeframe, your account may be restricted or closed. This could include limitations on deposits, withdrawals, or access to gaming. We will always communicate the reasons for such actions and provide guidance on how to resolve any issues.

Should you have any questions about our KYC and verification process, or if you require assistance with submitting your documents, our customer support team is available to help. You can reach us through the following channels:

• Live Chat: Available 24/7 directly on the PawnBet website.
• Email: Send your queries to [email protected].

Our trained professionals are ready to guide you through each step and ensure a smooth verification experience. We are committed to making this process as clear and efficient as possible for all our valued players.