Privacy Policy

PawnBet operates as a licensed online casino and takes your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or use our services. By creating an account or using our platform, you agree to the collection and use of information in accordance with this policy.

We are committed to protecting your personal data and complying with applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable. This policy applies to all users of our services, regardless of location.

We collect several types of information to provide and improve our services:

• Personal Information: Name, date of birth, address, phone number, email address, and government-issued identification documents required for account verification and regulatory compliance
• Financial Information: Payment method details, transaction history, deposit and withdrawal records, and banking information necessary for processing payments
• Account Information: Username, password, gaming preferences, account settings, and communication preferences
• Technical Information: IP address, browser type, device information, operating system, and website usage data collected through cookies and similar technologies
• Gaming Data: Betting history, game preferences, session duration, and other gameplay-related information

PawnBet uses your personal information for specific business purposes. We process your data to create and manage your account, verify your identity as required by our licensing authority, and ensure compliance with anti-money laundering regulations. Your information enables us to process deposits and withdrawals, maintain accurate financial records, and provide customer support.

We use your data to personalize your gaming experience, recommend relevant games and promotions, and communicate important account updates. Technical information helps us maintain platform security, detect fraud, and improve our website functionality. We may also use aggregated, anonymized data for business analytics and regulatory reporting purposes.

Under GDPR and other applicable privacy laws, we process your personal data based on several legal grounds. We process information necessary for contract performance when providing our gaming services and managing your account. Legal compliance requires us to verify customer identity, maintain transaction records, and report suspicious activities to regulatory authorities.

We rely on legitimate interests for fraud prevention, security monitoring, and business analytics, always balancing these interests against your privacy rights. For marketing communications and certain personalization features, we obtain your explicit consent, which you may withdraw at any time.

PawnBet shares your information only when necessary and appropriate. We work with trusted service providers who help us operate our platform, including payment processors, identity verification services, and technical support providers. These partners are contractually bound to protect your information and use it only for specified purposes.

We may disclose information to our licensing authority, regulatory bodies, and law enforcement agencies when required by law or to comply with legal obligations. In cases of suspected fraud or money laundering, we share relevant information with appropriate authorities. We do not sell your personal information to third parties for marketing purposes.

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our systems use industry-standard encryption protocols, secure servers, and regular security audits. Access to personal data is restricted to authorized personnel who need the information to perform their job functions.

We maintain backup systems and disaster recovery procedures to ensure data availability and integrity. Despite these measures, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security of your information.

You have several rights regarding your personal information. You may access your personal data by logging into your account or contacting our support team. You can request correction of inaccurate information and, in certain circumstances, request deletion of your data, though we may need to retain some information for legal compliance.

You have the right to object to certain processing activities, request data portability, and withdraw consent for marketing communications. If you believe we have processed your information unlawfully, you may file a complaint with the relevant data protection authority in your jurisdiction.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Essential cookies enable basic website functionality and account access. Analytics cookies help us understand how users interact with our platform and identify areas for improvement.

Marketing cookies allow us to display relevant advertisements and track campaign effectiveness. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit website functionality. Our cookie banner provides options to accept or reject non-essential cookies.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Account information is typically retained for the duration of your relationship with PawnBet and for a period thereafter as required by our licensing authority and applicable regulations.

Financial transaction records are retained for at least five years following account closure to meet regulatory requirements. Marketing data is retained until you withdraw consent or we determine it is no longer necessary for our legitimate business interests.

Your personal information may be transferred to and processed in countries outside your residence jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

We work only with service providers who demonstrate adequate data protection standards and commit to protecting your information according to this privacy policy and applicable laws.

PawnBet services are intended exclusively for adults aged 18 years or older. We do not knowingly collect personal information from minors. If we discover that we have collected information from someone under the legal gambling age, we will delete that information immediately and close any associated account.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through email or prominent website notices. Your continued use of our services after policy updates constitutes acceptance of the revised terms.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact our Data Protection Officer through the support channels available in your account dashboard or by email. We will respond to your inquiry within the timeframes required by applicable law.